Texas A&M University Graduate Catalog

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Office of Graduate Studies

Ombudsperson for Graduate Education

The Ombudsperson for Graduate Education assists graduate students, faculty, staff and administrators in solving conflicts informally. This is accomplished by serving as a neutral listener, information resource, advisor, intermediary and mediator.

A graduate student may serve in many roles during his/her academic career such as student, teacher, co-worker, colleague, employee or technician. Varying rules/policies apply for the many roles. As long as the expectations for behavior are understood and accepted by all parties; however, a problem rarely occurs.

However, challenges can arise when differing expectations or conflicting policies occur, or when one group is accused of violating the rules. The ombudsperson advocates for the processes of graduate education by being equally open and accessible to all parties—students, faculty, staff and administrators.

The Ombudsperson for Graduate Education can assist if:

• you have an issue or a concern that you and others cannot resolve, or that you would prefer not to address through formal channels.

• you have a matter to explore “off the record,” or those for which you need informal consultation.

• you have a problem, and are unsure with whom to speak or what options are available to address it.

• you believe that a University policy, procedure or regulation has been applied unfairly, or is itself unfair or ambiguous.

• you have a problem that requires an outside party to negotiate a solution, or facilitate your communication with others.

Ombudsperson contact information:

Ombudsperson for Graduate Education
1113 TAMU
College Station, TX 77843-1113
(979) 845-3631
ombuds@tamu.edu